If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Complaints Department

Riverside House

The Waterfront

Newcastle upon Tyne

NE15 8NY

Email: [email protected]

Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Services website:

https://www.quilter.com/contact-us/

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)